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Check out our three-step guide to making payments and feel free to share with your clients:
How To Make a Payment
If you are a traveler looking to make a payment, please visit our payment portal here.
Payments Have Changed
In order to enhance payment security, speed up booking activation, and reduce Travel Advisors’ workload, Europe Express has created a payment portal for travelers to apply payments directly to their Europe Express booking.
Benefits to you and your clients:
- Industry Compliance: Payments are PCI compliant, providing an industry-standard level of security that keeps your clients’ credit card information protected.
- Direct Payments: Travelers will now make secure payments directly to their reservation. This shift means that you no longer need to collect or process credit card details on behalf of your clients.
- Immediate Confirmation: Once a payment is completed, your clients will receive an email receipt with you copied in for your records.
Payments made via this portal (by the credit card holder) will be PCI compliant, an industry standard level of security. This means that sensitive credit card details will never be visible to Europe Express staff or the Travel Advisor. It also reduces the steps needed to confirm a booking by providing travelers with the ability to make payments directly to their booking, removing the need for Advisors to collect credit card information and make payments on their client’s behalf.
What’s Changing?
- Travelers, or more specifically the credit card owner for any given payment, will make payments directly to their booking at pay.europeexpress.com. This payment portal will display their Travel Advisor’s name, email address, and phone number so that travelers can contact their Advisor with any questions.
- Travel Advisors will no longer collect their clients’ credit card information to make payments on Europe Express bookings.
- Travelers will receive a payment receipt via email (with their Travel Advisor copied).
- To maintain security standards, Europe Express will discontinue phone payments in the Fall of 2024.
What’s Not Changing?
- Europe Express will not communicate directly with Travel Advisors’ clients. We will continue to work exclusively with Travel Advisors and direct any client questions back to the Travel Advisor on record.
- Europe Express will continue sending client invoices, final travel documents, and other trip information directly to the Travel Advisor to distribute to their clients.
What does it look like?
Discover more in this short video.
Frequently Asked Questions
How does a traveler make a payment?
Travelers navigate to pay.europeexpress.com and enter the lead passenger’s last name, and the Quote or Reservation Number provided by their Travel Advisor or from their latest Client Invoice.
After confirming all traveler information is complete, the payment can be made by the credit card holder. A payment confirmation email will be sent to the cardholder with the Travel Advisor copied.
What if the name, spelling, or date of birth of a traveler is incorrect?
Travelers will be directed to contact their Travel Advisor to update the information. Advisors can update information directly to the reservation by logging in to europeexpress.com, or by calling their Reservations Specialist to update the information.
How does a traveler split their deposit payment to multiple cards?
Travel Advisors can reach out to their Europe Express Reservations Specialist to support a split deposit payment.
My traveler sees an error that their quote is out of date. What do I do?
Check whether the quote was provided within the past seven days, and that the traveler is using the latest quote number. For deposit payments only, the quote must have been updated within the last seven days to ensure the services have recently been checked for availability and price changes, and generally to avoid travelers making a payment to activate a booking where services are no longer available.
If the quote has NOT been updated in the last seven days, contact your Europe Express Reservations Agent to check availability and potential price changes for all services, and provide a refreshed quote.
If a quote HAS been updated within seven days, the traveler may be using an old quote number from a previous Client Invoice. Advisors should send their client a fresh Client Invoice with the quote number and latest revision number suffix (example: 1950950-12) so that they can retrieve the booking and make their deposit payment. Alternatively, Advisors can find the latest revision number of a booking while logged in and pass this number along to their client to use as the suffix.
Can I make payments on behalf of my traveler?
To meet the security standards of PCI Compliant payments, the named owner of the credit card must be the person who makes the payment. This serves to protect you and your clients from a potential data breach.
My traveler is having problems making a payment. What should I do?
Travel Advisors can contact their Europe Express Reservations Agent or call for support with payment issues.