The Passport to Perks Rewards Program (“Rewards Program”) is made available by EEFC, Inc. (“Europe Express”) to all registered travel agents who are members of the Signature Travel Network (“Travel Advisor”).
Each booking which is made by a Travel Advisor with Europe Express that departs on or after January 1st, 2025 shall count towards accessing the Membership Tiers (as defined in paragraph 6) and, once the Points (as defined in paragraph 3) are credited to the Travel Advisor’s account, will provide the Travel Advisor with access to the specific rewards for each Membership Tier, as further particularised in Schedule 1 to these Terms and Conditions (“Rewards”).
For each United States Dollar (USD $) which is spent on a booking with Europe Express, the Travel Advisor shall earn points under the Rewards Program (“Points”). Each United States Dollar that is spent on a confirmed booking shall earn the Travel Advisor 0.01 Points. For example, a booking of $10,000 shall earn the Travel Advisor 100 Points.
The Points shall show as pending in the Travel Advisor’s account and shall only be credited to the Travel Advisor’s account once the booking has departed. Once the booking has departed the credited Points shall no longer show as pending. Once the Travel Advisor is in the applicable Membership Tier, the Travel Advisor will then be able to redeem all credited Points against their chosen Rewards.
No Points can be used to benefit from any of the Rewards until (a) the travel on the booking has departed and the Points have been credited to the Travel Advisor’s account, and (b) the Travel Advisor is in the applicable Membership Tier which entitles them to redeem their credited Points against the available Rewards. For the avoidance of doubt the Points shall not be credited upon the booking being placed by the Travel Advisor and will show as pending at that time.
In the event that any bookings are cancelled then the Points will be removed from the Travel Advisor’s account and will no longer be capable of being credited and/or redeemed.
The Points which are credited shall entitle the Travel Advisor to move between Membership Tiers in the Rewards Program subject to the number of Points credited to the Travel Advisor’s account. The membership tiers are Ambassador, Insider, Expert and Elite (each a “Membership Tier”). No Rewards may be utilized until the Travel Advisor reaches the Ambassador Membership Tier as a minimum, other than the Intro Credit (as defined in paragraph 9).
Points which have been credited to the Travel Advisor’s account will expire automatically on December 31st in the calendar year following the departure date of travel on the applicable booking (“Eligible Period”). For example, if Points are credited to the Travel Advisor’s account on June 15th, 2026 (for a booking that departed on June 15th, 2026) they shall expire automatically at the end of the Eligible Period on December 31st, 2027. Any Rewards which are not redeemed within the Eligible Period shall expire automatically.
For the first booking which departs on or after January 1st, 2025 the Travel Advisor will be provided with a $100 travel credit in their account (“Intro Credit”).
Access to the next Membership Tier shall be subject to the number of Points which are credited to the Travel Advisor’s account during each Eligible Period. The number of Points required to access each Membership Tier is as follows:
Ambassador – $40,000+ in booked revenue (i.e. 400+ Points);
Insider – $100,000+ in booked revenue (i.e. 1,000+ Points);
Expert – $250,000+ in booked revenue (i.e. 2,500+ Points); and
Elite – $500,000+ in booked revenue (i.e. 5,000+ Points).
The Travel Advisor may only enjoy the Rewards from one Membership Tier at any one time. It is not possible to utilize multiple Rewards across different Membership Tiers. However, once in a Membership Tier the Travel Advisor may use all available Rewards which are in that Membership Tier.
The Travel Advisor shall benefit from any credit or cashback Rewards once the Travel Advisor has been credited with the required number of Points to enter the applicable Membership Tier. To provide examples (which are illustrative only):
If a Travel Advisor is an Ambassador and has 500 Points (or in the alternative has $50,000 of departed revenue) which have been credited to the Travel Advisor’s account they may redeem all 500 Points (i.e. $50,000 of departed revenue) at the travel credit rate of 1% or the cashback rate of 0.5%.
If a Travel Advisor is an Expert and has 4,250 Points (or in the alternative has $425,000 of departed revenue) which have been credited to the Travel Advisor’s account they may redeem all 4,250 Points (i.e. $425,000 of departed revenue) at the travel credit rate of 2% or the cashback rate of 1%.
Once Points have been redeemed or expired, irrespective of whether they are redeemed as travel credit or cashback, they shall be removed from the Travel Advisor’s account and no longer capable of being redeemed.
The Rewards which are available in each Membership Tier may only be used by the Travel Advisor. Points are not transferable. No compensation will be paid to the Travel Advisor if they are not able to use their Points. The Travel Advisor is not able to sell, transfer or auction the Points on to a third party.
The cashback which is available in each Membership Tier may only be redeemed twice a year in either April or September. Note that for 2025 any applicable cashback may be redeemed in September only and no Travel Advisors will be permitted to redeem any cashback whatsoever in April 2025. Travel credits may be redeemed at any time once they have been credited and provided the Travel Advisor is in the applicable Membership Tier. If cashback or travel credits are redeemed in respect of some of the Points then the available Points shall be reduced accordingly in respect of the amount of the travel credits or cashback which has been redeemed.
The Rewards Program is provided at the sole discretion of Europe Express. Europe Express therefore has the right to amend, alter, change or otherwise suspend access to the Reward Program at any time, or to otherwise amend or otherwise review these Terms and Conditions at any time. In the event of any changes to these Terms and Conditions the Travel Advisor will be provided with 30 days’ notice of such change and continued use of the Rewards or participation in the Rewards Program will amount to your acceptance of these Terms and Conditions.
Any suspension, alteration, change or other cessation of the Rewards Program shall not affect or eliminate any Points which have been earned, or would be earned (subject to the date of departure of the eligible booking) or any entitlement to claim any of the Rewards until the end of the Eligible Period.
The Travel Advisor shall be responsible for all taxes, liabilities, levies and any other amounts which become payable as a result of the Travel Advisor’s participation in the Rewards Program.
These Terms and Conditions, and the Travel Advisor’s participation in the Rewards Program, is governed by and construed in accordance with the domestic laws of the State of Delaware and the federal laws of the United States applicable therein, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other jurisdiction’s laws. The parties hereby consent to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware in any action to enforce (or otherwise relating to) these Terms and Conditions or relating to the Rewards Program.
